1. Who We Are

Worth World Ltd. is a global multi-service e-commerce and logistics marketplace platform connecting buyers, vendors, farmers, traders, and service providers across Africa, the USA, Europe, and Asia. Our registered headquarters is located in Dar es Salaam, Tanzania.

For any privacy-related concerns, you may contact our Data Protection Officer at:

privacy@worthworld.app +255 700 000 000 www.worthworld.app

2. Information We Collect

We collect the following types of information when you use Worth World:

2.1 Personal Identification Information

• Full name
• Email address
• Phone number
• Physical address
• Date of birth
• National ID or business registration number (for vendor verification)
• Profile photo

2.2 Business & Vendor Information

• Business name and type
• Tax identification number
• Product and service listings
• Bank account or mobile money details (for payment processing)
• Import/export documentation (for cross-border trade)

2.3 Transaction Information

• Order history and details
• Payment records
• Delivery and shipment tracking data
• Refund and return requests

2.4 Technical & Device Information

• IP address
• Browser type and version
• Device type and operating system
• Cookies and session data
• Pages visited and time spent on platform
• Referring URLs

2.5 Communication Data

• Messages sent through our live chat or AI chatbot
• Emails and support tickets submitted to our team
• Call center interaction records
• Feedback and review submissions

2.6 Training & Membership Data

• Subscription plan details
• Course enrollment and progress records
• Webinar and event attendance
• Downloadable resource access logs

3. How We Collect Your Information

We collect your information through the following methods:

• Account Registration — when you sign up as a buyer, vendor, or service provider
• Order Placement — when you purchase products or book services
• Vendor Onboarding — when you register and verify your seller account
• Payment Processing — through Stripe and local payment gateways
• Training Enrollment — when you subscribe to a membership or training package
• Customer Support — through live chat, email, or call center interactions
• Cookies & Tracking — through our website and mobile application analytics
• Third-Party Partners — from logistics companies, payment providers, and affiliated platforms 

4. How We Use Your Information

Worth World uses your personal data for the following purposes:

4.1 To Provide Our Services

• Process and fulfill orders and deliveries
• Facilitate cross-border trade and import/export transactions
• Enable vendor storefronts and product listings
• Connect buyers with sellers and service providers

4.2 To Process Payments

• Handle secure transactions through Stripe and local payment gateways
• Process refunds, returns, and disputes
• Prevent fraudulent transactions and unauthorized access

4.3 To Communicate With You

• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer support inquiries via chat, email, or phone
• Send newsletters, promotional offers, and platform updates (with your consent)
• Notify you of training sessions, webinars, and events

4.4 To Improve Our Platform

• Analyze usage patterns and platform performance
• Conduct research and develop new features
• Personalize your shopping and browsing experience
• Optimize our AI chatbot and customer support tools

4.5 To Ensure Legal Compliance

• Comply with applicable laws and regulations across our operating regions
• Fulfill tax reporting and customs documentation requirements
• Respond to lawful government or regulatory requests
• Enforce our Terms and Conditions and marketplace policies

4.6 To Support Youth & SME Programs

• Track training enrollment and course completion
• Issue certificates and program completion records
• Communicate program updates and opportunities to enrolled members 

5. How We Share Your Information

Worth World does not sell your personal data to third parties. However, we may share your information in the following circumstances:

5.1 With Logistics & Delivery Partners

To fulfill and track your orders, we share necessary delivery information — such as your name, address, and contact number — with our courier and logistics partners.

5.2 With Payment Providers

We share transaction data with Stripe and local payment gateway providers to process payments securely and prevent fraud.

5.3 With Vendors & Service Providers

When you place an order, relevant order details are shared with the vendor or service provider to fulfill your request.

5.4 With Technology Partners

We work with third-party technology providers for platform hosting, analytics, AI chatbot services, and multi-language support. These partners are bound by strict data protection agreements.

5.5 With Legal & Regulatory Authorities

We may disclose your information when required by law, court order, or government regulation in any of our operating jurisdictions.

5.6 With NGO & Development Partners

For our Youth Entrepreneurship and SME programs, anonymized or consented data may be shared with NGO collaborators and development partners for program reporting and impact assessment. 

6. Cookies & Tracking Technologies

Worth World uses cookies and similar tracking technologies to enhance your experience on our platform.

Types of Cookies We Use:

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform. 

7. Data Storage & Security

7.1 Where We Store Your Data

Your data is stored on secure cloud servers located in compliant data centers. Worth World operates globally and your data may be processed in Tanzania, the USA, Europe, or Asia depending on your region and the services you use.

7.2 How We Protect Your Data

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmissions
• Secure password hashing and authentication protocols
• Regular security audits and vulnerability assessments
• Role-based access controls for our internal team
• Two-factor authentication for vendor and admin accounts
• Firewall protection and intrusion detection systems

7.3 Data Retention

We retain your personal data for as long as your account is active or as required by law. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required for legal, financial, or regulatory compliance purposes. 

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you
• Right to Correction — Request correction of inaccurate or incomplete data
• Right to Deletion — Request deletion of your personal data (subject to legal obligations)
• Right to Portability — Request your data in a portable, machine-readable format
• Right to Object — Object to the processing of your data for marketing purposes
• Right to Withdraw Consent — Withdraw consent for data processing at any time
• Right to Lodge a Complaint — File a complaint with your local data protection authority

To exercise any of these rights, please contact us at: privacy@worthworld.app 

9. Children’s Privacy

Worth World is not intended for use by children under the age of 13 years. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately at privacy@worthworld.app and we will take prompt action to remove such data. 

10. Third-Party Links & Redirects

Our platform may contain links to third-party websites, mobile applications, courier company portals, and payment gateways. Worth World is not responsible for the privacy practices or content of these external platforms. We encourage you to review the privacy policies of any third-party sites you visit through our platform. 

11. International Data Transfers

As a global marketplace connecting Africa, the USA, Europe, and Asia, your personal data may be transferred to and processed in countries outside your home jurisdiction. Worth World ensures that all international data transfers are conducted in compliance with applicable data protection laws and are protected by appropriate safeguards. 

12. Changes to This Privacy Policy

Worth World reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via:

• Email notification to your registered address
• A prominent notice on our website homepage
• An in-app notification on your dashboard

We encourage you to review this policy periodically. Your continued use of the Worth World platform following any changes constitutes your acceptance of the updated policy. 

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Worth World Ltd. — Data Protection Office privacy@worthworld.app +255 700 000 000 Dar es Salaam, Tanzania, East Africa www.worthworld.app